Recovery Support Specialist Customer Service & Call Center - Wheaton, IL at Geebo

Recovery Support Specialist

Recovery Support Specialist Job Category :
Community Services Requisition Number :
RECOV003086 Showing 1 location Job Details Description Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive.
Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities.
Metropolitan is Illinois first comprehensive human services agency and reaches more than 136,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.
We are now hiring for a full-time Recovery Support Specialist to join our DuPage Team! ESSENTIAL JOB FUNCTIONS:
Provide recovery peer support and crisis stabilization for clients or guests served by the program.
Assist in outreach/engagement/marketing for programs and clients.
Assist clients in understanding, seeking and achieving the best possible outcomes, especially those representing the main client problems/ issues/ needs which the program is designed to address.
Serve as a strong role model to clients.
Work with CST staff to ensure family involvement in all aspects of the clients services, as applicable.
Provide information to clients, family members, and other stakeholders about the main client problems/ issues/ needs which the program is designed to address, treatment options, natural supports/community resources, etc.
Provide information to consumers/family members about mental illness, treatment options, and natural supports/community resources.
Assist clients with budgeting and decision making related to spending wisely, as needed.
Co-facilitate or facilitate prevention/education, wellness, and skill building groups, with other staff.
Give presentations to clients, family members and professionals as needed.
Assist clinicians to identify strengths and needs of the clients.
Assist other staff to identify strengths and needs of the clients.
Assist clients to develop and maintain a personal wellness plan, as appropriate.
Attend provider multi-disciplinary staffing and/or team meetings, as appropriate.
Adhere to agency documentation and confidentiality requirements, as appropriate Participate in program policy and procedure development and implementation as it relates to clients/family needs, as appropriate.
May complete billable services to clients within a recovery support specialist capacity.
Other duties as assigned.

Qualifications:
High School Diploma or equivalency, required.
Bachelors Degree or Certificate as Recovery Support Specialist (CRSS) preferred .
Certified Recovery Support Specialist - CRSS preferred.
Employment with MFS requires proof of vaccination or an approved Medical exemption, required.
Relevant experience to perform the functions of a Recovery Support Specialist within the given program.
Must have access to a vehicle, proof of insurance and valid drivers license to perform essential job functions required.
Strong interpersonal and communication skills.
Must have basic computer skills.
High level of ability with oral and written communication.
Ability to work effectively with diverse individuals and groups.
Positive attitude and self-motivation Good judgment in maintaining responsibilities of the position in advocating for the best interest of clients served.
Candidate will have successfully managed the symptoms of their own illness and have a working knowledge of the process.
ADDITIONAL REQUIREMENTS:
MFS staff are required to provide proof of vaccination or have an approved Medical exemption prior to starting employment.
If an approved Medical exemption is obtained, weekly testing is required.
Metropolitan Family Services offers a very generous benefits packet to our professionals:
Blue Cross and Blue Shield Medical Coverage:
HMO, Traditional PPO, or PPO w/ HSA contributions.
Dental and Vision Insurance Options 11 paid Holidays Paid Time Off (PTO) 401K Plan Training and Professional Development Plan with E- Learning Wellness Initiative Program Employee Assistance Network Skills Preferred Analytical Skills Intermediate Interpersonal Skills Intermediate Organizational Skills Intermediate Verbal and Written Communication Intermediate Education Preferred High School or better.
Experience Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Analytical Communication Confidentiality Coordinating Decision Making Diseases And Disorders Estimated Salary: $20 to $28 per hour based on qualifications.

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